GENERAL TRAINING POLICIES & PROCEdURES
Homework & Training Programs
When your trainer meets with you a training program will be set and you will be given specific things to work on. All cases are different so this will vary from case to case. Your dog’s success is based on your ability to carry out the program as laid out by your trainer.
Training is a commitment that should be taken seriously and if you cannot commit to working with your dog several times a week, and per the instructions of your trainer, your dog’s program will not succeed.
If you have any questions, do not understand or cannot do some of the things laid out by your trainer please discuss this immediately with your trainer so that they can accommodate you and help you carry out the homework as laid out. Your trainer is only there to make your program successful so that you may attain your goals. Therefore, any concerns or challenges need to be addressed immediately so that we may reach all of your training goals.
Service Fees, Refunds & Payments
In Home Lessons are each approximately 60-90 minutes, $150 for initial lesson, $125 per single lesson when paid as lessons are scheduled. Packages are $365 for 3 lessons, $485 for 4 lessons, and $725 for 6 lessons. Package rates only apply when paid in full at time of booking, otherwise the single lesson rate applies to each lesson after the initial single lesson.
Payment of Services
You are required to pay for your training in full when you schedule to meet with your trainer. You may pay via check, cash or credit card (see Payment Types Accepted below). Services will not begin until payment is received.
There are no refunds for any services.
Payment Types Accepted
Scheduling, Cancellations & No-Shows
You have 90 days from the date of your first lesson to complete a package of 3 lessons and 120 days from the date of your first lesson to complte a package of 4 lessons.. If lessons are not completed in this time frame your lessons will be lost and no refund will be granted for unfinished lessons.
We require a minimum of 24 hours notice prior to your scheduled lesson before cancelling without incurring a fee. If a lesson is cancelled in less than 12 hours a $25 cancellation fee will apply in addition to any other fees already paid.
Should your trainer show up for a scheduled lesson and no one is home/available, and has given no notice, it will be considered a lesson and the full lesson fee will apply for a single lesson ($125) or a lesson will be deducted from your pre-paid package.